Hosted call management solutions

Are you looking for a call management solution to provide real time call statistics with access to information wherever you are?

Do you know how many calls are missed?

Do you know what the waiting time for customers is?

What is the most productive or busiest time of day?

Having access to all of the information above can help you work more productively and ultimately increase efficiency within your business.  Below are some of the benefits of having phone call management software:

  • Real Time Statistics
  • Search for call records using a wide set of criteria
  • Set alarms for key performance metrics
  • Use data for abandoned calls to improve service and recover potential lost revenue
  • Measure call activity between departments and locations
  • Viewable anywhere at anytime with a browser equipped device
  • Monitor traffic trends by half hour, day, week, month
  • Measure and analyse activity between offices
  • No long contracts or large capital expenditure, only pay for what you use when you need it.

For more information on our hosted call management solutions please call 01509 410 410 to speak to a member of our team who will be happy to go through your requirements with you.