Blog
Dalycom uses new tools and AI to improve client efficiency
In a drive to help its customers improve efficiency and productivity, Dalycom installs a couple of products which are proving extremely useful to both service industry clients and call centres. …
Why Dalycom recommends using Omnichat with WhatsApp for Business
We are recommending that our clients use Omnichat as a tool for ensuring that WhatsApp for Business co-ordinates with CRM systems and complies with GDPR rules. Research shows that messaging…
How Dalycom helps with IT Support
Technology is fantastic when it works! Few of us stop to think how much we rely on IT that works and often it’s at times of crisis that we realise…
What does the 2025 telephone lines switch off mean and why is the UK doing it?
Remember the days when we were just discovering the internet and we logged on using a dial-up service that bleeped and buffered for a very long time before connecting us?…
4 customer service channels you can’t ignore!
According to Salesforce’s 2020 State of Service Report, 87 per cent of service professionals noticed that consumers had increased their usage of brands’ digital channels during the pandemic. And this trend…
8 tips to make your customer service calls better
Did you know that 95% of consumers say that customer service plays a significant role in their brand choices and loyalty? If your customer service is not up to standard, you’re going…