We know your business depends on Dalycom’s ability to provide reliable, uninterrupted service, so due to recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.
We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. This will ensure we’re able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close our office and/or switch to a remote working model. Over the past two weeks, we have extensively tested our business continuity strategies to confirm we can provide ‘business as usual’ should our workforce need to work remotely. In the event of this happening, we would operate as follows:
- Support, Provisioning and Sales staff would have full remote access to our communication infrastructure, customer accounts, and resources.
- Desk phones would revert to soft phones, allowing continuous phone access to our teams, and ensuring all departments would continue to work seamlessly.
- All tools for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops.
- Horizon (telephony) and Circuit (messaging/collaboration) would be used internally to work with our customers and vendors for productive collaboration and content sharing.Meetings and training would be switched to virtual environments. Site visits will be kept to a minimum and precautions taken where necessary.As always, we remain committed to supporting your business with an unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly, also following the Government’s guidance on this situation.If you have any questions, please contact your Account Manager on 01509 410 410.