What does the 2025 telephone lines switch off mean and why is the UK doing it?
Remember the days when we were just discovering the internet and we logged on using a dial-up service that bleeped and buffered for a very long time before connecting us? It seems like a lifetime [...]
4 customer service channels you can’t ignore!
According to Salesforce’s 2020 State of Service Report, 87 per cent of service professionals noticed that consumers had increased their usage of brands’ digital channels during the pandemic. And [...]
8 tips to make your customer service calls better
Did you know that 95% of consumers say that customer service plays a significant role in their brand choices and loyalty? If your customer service is not up to standard, you’re going to be losing [...]
Can an office make you a better team player? It can and will!
Today’s workspaces are being designed to put remote and in-person workers on equal footing. In the new world of #Hybrid work, teams anywhere can collaborate around virtual whiteboards, [...]
Re-imagining the future of work!
When thinking about the #FutureOfWork, one thing is for certain, we are not going back to the way we worked pre-covid. With #Hybrid working becoming the new norm across many businesses, employees [...]
What is Omnichannel customer service?
Omnichannel customer service has become a buzzword amongst large enterprises. However, small and medium-size businesses can also benefit from a similar strategy! In today’s instant [...]
Introducing Webinars in Microsoft Teams
Over the last year, Microsoft has found new ways to create engaging virtual experiences at work. Microsoft transformed spaces in our homes to offices, developed new skillsets for remote [...]
Data cleansing done right: What is it and why is it so important?
In today’s digital-first world, we rely on data daily, and it’s the beating heart of your business, whether it’s the integrity of your customer’s contact details, right [...]
How Microsoft Teams is powering hybrid work and the frontline in manufacturing!
When we think of Microsoft Teams, we often think of office workers, of which the majority will be ‘Hybrid’ workers who have the flexibility to work from both the office and their [...]
Hybrid work is here. Are you ready?
At Dalycom, we believe that hybrid working is going to be the future! With the recent pandemic, many businesses have had to adapt to how they work, collaborate and communicate with clients. [...]