4 customer service channels you can’t ignore!

According to Salesforce’s 2020 State of Service Report, 87 per cent of service professionals noticed that consumers had increased their usage of brands’ digital channels during the pandemic. And [...]

8 tips to make your customer service calls better

Did you know that 95% of consumers say that customer service plays a significant role in their brand choices and loyalty? If your customer service is not up to standard, you’re going to be losing [...]