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Trainee Support Engineer

Due to Dalycom’s continued growth and expansion, we are now recruiting for a Trainee Support Engineer to help maintain our customers’ data networks & devices.

Job Spec:

  • Log and progress tickets in our in-house Helpdesk software
  • Assisting with provisioning orders for new connections and network changes using network portals
  • Updating and maintaining customer information through our in-house database
  • Responding to new cases in a professional timely manner and working on an issue until it’s resolved
  • Troubleshooting and solving hardware, software, and connectivity issues with customers
  • When required, working between the office base and customer sites across the UK
  • Supporting our onsite engineers with Voice and Data installations throughout a range of sites, from retail units to commercial office spaces
  • Undertake training and industry related courses that benefit the job role (when applicable)

Person Spec:

  • You must be flexible to travel and work across the UK
  • Hold a Full UK driving license
  • Strong communication skills with a pleasant telephone manner
  • Good literacy, numeracy and IT skills
  • Attentive listener with the ability to follow instructions
  • Keen attitude to learn and develop
  • Punctual and reliable

What we offer:

  • 40 hours per week contracted hours
  • Salary negotiable dependable on experience
  • Excellent overtime rates paid
  • Company Pension
  • Company Insurance
  • 28 days holiday including bank holidays
  • Birthday holiday

To apply, please send your CV and covering letter to hr@dalycom.com